Captivate Coaching and Consulting Ltd (or for the purpose of this website, ‘Captivate’) hereby makes it known that the following terms and conditions apply to all visitors/users (hereby ‘users’) who access this website.

By accessing this website, or by downloading any of the information contained herein, you acknowledge acceptance of these terms and conditions.

Intellectual Property (‘IP’) and Copyright

The copyright and all other IP contained in the Captivate Coaching and Consulting website is retained indefinitely by Captivate.  Usage or reproduction of part or all of the contents of this website is prohibited aside from for personal and non-commercial use.  Users are not permitted to incorporate any material found on this website in any other work.

Any Trademarks related to organisations outside of Captivate are the marks of their respective owners and all rights are acknowledged. The use of such trademarks, logos and company names on this website shall not be taken as an endorsement by Captivate. 

Disclaimer: Accuracy of Information

Captivate has made every effort to ensure that the information held within this website is accurate.  However, Captivate assumes no responsibility for the accuracy of the information held.  Information may be incomplete or out of date.  Captivate hold the right to change or update information held on this website at any time and without notice.

Disclaimer: liability and damages

Except to the extent required by law, Captivate shall not be liable for any claims, losses, damages or expenses of any nature resulting directly or indirectly from the use of data or materials held within this website.  Such claims, losses or expenses shall include but not be limited to consequential loss, loss of profit or revenue, damage to data or goods.

Disclaimer: third party links

This website may contain links to third party websites.  Such links do not constitute endorsement of such third parties, the content of their websites nor services.  Access of third party websites via such links is done so at your own risk.

Captivate reserves the right to modify both the content of this website, the content of these terms and conditions, along with the terms of the Captivate Privacy Policy at any time and without notice.

In the event that any of the above terms and conditions are held to be invalid or unenforceable, the remaining terms and conditions will remain in force.

Use of this website is governed exclusively by the law of the United Kingdom and the jurisdiction of the courts of the United Kingdom.

Privacy Policy - Updated September 2020

Captivate Coaching and Consulting Ltd (Registered Company No. 09316104), or, for the purposes of this Privacy Policy, ‘Captivate’) hold data protection in the highest regard and comply fully with the General Data Protection Regulation (GDPR).  We have prepared this Privacy Policy in order to describe our information gathering and dissemination practices for this website.

How to contact us:

Email The Directors, Captivate Coaching and Consulting Ltd: [email protected] 

Registered Address: 97 Judd Street, Bloomsbury, London, WC1H 9JG

In general, you can browse and access this website without disclosing any personal information about yourself or your organisation.

Captivate Coaching and Consulting, (“Captivate CC”) "us", "we" or "our", is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

Some aspects of this website will require you to enter personal information in order to communicate with us, for example, your name and email address.  By submitting your personal information to us in this way, you consent to the use of that information as outlined in this privacy policy.  Captivate may update aspects of this privacy policy and any changes will appear on this page.

You can visit our website without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity - see our cookie policy for detailed information.

If you do submit personal information by engaging our services, registering for an event or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with Captivate Coaching & Consulting.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you complete our questionnaire and/or use our services, make enquiries, register for an event, register for services, request product information, or when you respond to communications from us (such as questionnaires or surveys).

The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non Personal Identifying Information

We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages browsed and products and services viewed or ordered for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver bespoke services.

 From time to time, if you have consented, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, telephone or mail.

How will we use your information?

We hold client data in order to communicate with you, as a client, in order to create a working relationship with you, or to meet contractual obligations.  We will only contact you for the purpose you have indicated when you disclosed your personal information, for example to discuss an assignment.  When receiving coaching from Captivate, information considered sensitive may emerge during the course of discussions with your Coach. These relationships are bound by strict confidence, and you will receive a Coaching Agreement reflecting such confidentiality.  Furthermore, Captivate Coaches are bound to comply with the ICF’s Code of Ethics which includes a section on Confidentiality and Privacy.

We will commit to processing and protecting your data in a robust and ethical manner and will disclose, upon request, how we have utilised your data and we are committed to respecting and protecting your privacy. 

In order to carry out other business functions and to deliver our services, we rely on the following lawful conditions for processing personal data:

• Consent – the individual has given their Consent to the processing of their Personal Data.

• Contractual – processing of Personal Data is necessary for the performance of a contract to which the individual is a party or for Captivate to take pre-contractual steps at the request of the individual.

• Legal Obligation – processing of Personal Data is necessary for compliance with a legal obligation to which Captivate is subject.

• Legitimate Interests – processing is necessary under the Legitimate Interests of Captivate or an associated third party, unless these interests are overridden by the individual’s interests or fundamental rights.

We will be clear and transparent with you about which lawful basis is used when processing your personal data.

While Captivate takes all reasonable precautions to protect personally identifiable information from loss, alteration, destruction or misuse, and complies with the GDPR, data transmission may not be adequately secured by the sender. Therefore, any information sent to Captivate by this means is sent at your own risk.  Similarly, Captivate is not responsible for the privacy practices of any third party links held on this website.

When will we disclose your information to others?

Please note that Captivate Coaching and Consulting does not sell or pass your personal information to third parties unless you have given us permission or unless it is strictly necessary to deliver the services ordered or used by you and you are notified beforehand. 

For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you purchase a service. 

Captivate Coaching and Consulting may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.

Social media, blogs, reviews

Any social media posts or comments you send to us (on Captivate Coaching and Consulting Instagram, Facebook pages or associated pages, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Instagram) on which they are written and could be made public.

Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you should review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media in general must not be offensive, insulting, or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

How long do we keep your information for?

To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purpose for which we acquired it in the first place.

In most cases, this means we will keep your information for as long as you continue to use our services having expressed interest in them, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.

Access to your information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to: [email protected] or Registered Address: Captivate Coaching & Consulting, 97 Judd Street, Bloomsbury, London, WC1 9JG

Please quote your name and address together with your mobile and/or email address (if relevant). We would be grateful if could also provide brief details of what information you want a copy of (this helps us to locate your data). 

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Information Security

Captivate Coaching and Consulting recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. Captivate Coaching and Consulting is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. We use industry standard TLS certificates to provide encryption of data in transit, for example, all access to Captivate Coaching and Consulting websites and management portals is covered by HTTPS. 

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. Captivate Coaching and Consulting cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Captivate reserves the right to update or modify this privacy policy at any time and without notice.